Refund & Cancellation Policy

New societies may use societyTALK during a free trial period (duration communicated at sign-up). No payment is required during the trial. You may cancel at any time during the trial with no charges incurred. At the end of the trial, your account transitions to a paid subscription unless you choose to cancel.

societyTALK subscriptions are available on:

• Monthly billing: Charged at the start of each calendar month. The subscription renews automatically until cancelled.
• Annual billing: Charged upfront for a full 12-month period at a discounted rate. The subscription renews annually until cancelled.

You may cancel your subscription at any time by contacting us at info@societytalk.in or calling +91 84088 02000.

• Monthly subscriptions: Cancellation takes effect at the end of the current billing month. You retain full access until that date.
• Annual subscriptions: Cancellation takes effect at the end of the current annual term unless a refund is requested within the eligible window (see Section 4).
• Data after cancellation: Your society's data is retained for 12 months post-cancellation. You may request a full data export during this period. After 12 months, all data is permanently deleted.

Refunds are available in the following cases:

• New customers — monthly plan: If you are dissatisfied within the first 5 days of your first paid month, you may request a full refund of that month's payment. This applies only to the first billing cycle.
• New customers — annual plan: If you are dissatisfied within the first 30 days of your annual subscription, you may request a pro-rata refund for the unused months. Setup or onboarding fees (if any) are non-refundable.
• Service outage: If societyTALK experiences a verified unplanned outage exceeding 24 consecutive hours, you may request a credit equivalent to the affected days proportioned to your monthly subscription fee.

Refunds are not available for:

• Months already consumed or partially used beyond the eligibility window.
• Cancellations made after the refund eligibility period.
• Accounts terminated for violation of our Terms of Service.
• Requests where the primary reason for cancellation is a feature not listed in the product description at the time of sign-up.

To request a refund, contact us with the following information:

• Registered society name and administrator email address.
• Date of the payment for which you are requesting a refund.
• Reason for the refund request.

We will review your request and respond within 5 business days. Approved refunds are processed to the original payment method within 7–10 business days, depending on your bank.

For cancellation or refund requests: